Refund policy

Return & Refund Policy

At TrenidiLuxe, we want you to feel confident shopping with us. Your satisfaction matters, and we’re committed to providing you with the best experience possible.

Returns

We accept eligible return requests made within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned with any original packaging or included materials when applicable.

To request a return, please contact us with your order number and the reason for your request. We will provide instructions for the return if your request is approved.

Please do not send an item back before receiving return instructions from TrenidiLuxe.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number and clear photos or video showing the issue. We will review the situation and work with you toward an appropriate resolution, which may include a replacement or refund.

Refunds

Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.

Shipping charges may be non-refundable unless the return is related to an error on our part, a damaged item, a defective item, or an incorrect item being sent.

Items That May Not Be Eligible for Return

Certain products may be ineligible for return due to their nature, condition, hygiene considerations, personalization, or other applicable restrictions. Any product-specific return restrictions will be communicated on the applicable product page or at checkout.

Return Shipping

Return-shipping responsibilities may vary depending on the reason for the return. When an item is returned because it is damaged, defective, incorrect, or due to an error on our part, we will work with you to determine the appropriate resolution.

For other eligible returns, return-shipping costs may be the customer’s responsibility.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be accommodated.

If an order has already been processed or shipped, it may no longer be eligible for cancellation and may instead need to follow our return process.

Contact Us

If you have questions about a return, refund, or your order, please contact TrenidiLuxe through the contact information provided on our website.

We are always happy to help and will do our best to resolve concerns fairly and efficiently.

 

Last updated: August 17, 2026